Cancellation Policy: Life happens, and people often can’t show up when they said they would. We understand that. But we also have to be efficient so that all our patients can be served to the best of our abilities. In order to maintain a smooth practice environment, we have created the following office policies:
We will call or email you to confirm your child’s appointment about a week before the date. If we don’t hear back from you 24 hours before your child’s appointment, we will potentially cancel his or her appointment and fill the appointment time with another child.
If you miss your general appointment there is a $50 cancellation fee and if you miss your treatment appointment, there is a $100 cancellation fee. This applies to all limited exams, cleanings, basic appointments and treatment appointments.
We know that you understand our policy, and we know that life gets busy. If you had a serious emergency, then ask our staff, and we can potentially waive the fee for you.
Financial Policy: Our goal is to provide you with the best possible dental treatment that could be given to a dental patient. We only recommend for our treatments what would be the best decision for your child. As a gesture of courtesy, our office would be more than happy to submit any insurance claims for your child. Remember that your dental insurance is simply a contract between you, your insurance company, and your employer; therefore, you are ultimately responsible for your insurance coverage.
Any known co-pays or deductibles for your child’s dental treatment must be paid at the front desk before the treatment is given. We can only give estimates of what your insurance company will pay and not exact dollar amounts.
Before we actually complete any treatments, our office will give you an estimated cost that indicates our total fee, what we estimate your provider’s coverage to actually pay for, and your remaining out-of-pocket costs if there are any. Remember that this is just a ball-park figure based upon general info given to us by your dental insurance provider.
We ask that you contact us immediately after making any changes to your dental coverage, so that we may keep accurate and current records of your account and to expedite reimbursement of your dental benefits.
60 days is the most we can wait for your insurance company to pay your account balances. After those 60 days, we will need you to pay any unpaid bills that your insurance didn’t cover.
For your convenience, we accept cash, money orders, cashier’s checks, personal checks, Visa, Mastercard, and CareCredit. All returned checks will be subject to a $25.00 fine. After we attempt to collect the rest of the money you need to send to us, and a grace period of 90 days from the day of service is over, the parent or legal guardian responsible for the account will be sent directly to the credit bureau to settle the financial obligation. I agree to pay all finance charges, collection costs, attorney fees, and all other costs associated with collection of my outstanding accounts as allowed by law.